# KCG Tech Global

> KCG Tech Global is your worldwide technology partner — managed IT, cloud, communications, and AI solutions for organizations across the globe. Managed Service Provider (MSP), founded in 2007, with offices in Miramar, Florida (USA) and Kingston, Jamaica.

## Contact

- Sales: sales@kcgtechglobal.com
- Support: support@kcgtechglobal.com
- Office hours: Mon–Fri, 9:00 AM – 5:00 PM ET (managed clients: 24/7 monitoring)
- United States office: 17113 Miramar Parkway, Suite 1107, Miramar, FL 33027
  - Main: +1 (954) 391-9500
  - Premium Support Only: +1 (844) 524-TECH (8324)
  - Fax: +1 (954) 342-3329
- Jamaica office: 8 Lady Musgrave Road, Kingston 5, St. Andrew, Jamaica
  - Main: +1 (876) 678-8324

## Leadership

- Everett Kildare, Managing Director (https://kcgtechglobal.com/about#everett-kildare)

## Services

- [Managed Service Provider (MSP)](https://kcgtechglobal.com/managed-it-services): Your outsourced IT department — fully managed, monitored, and supported.
- [AI Solutions](https://kcgtechglobal.com/ai-solutions): Practical AI, automation, and Microsoft Copilot for your business.
- [Cloud Computing](https://kcgtechglobal.com/cloud-computing): System & application hosting and remote cloud access.
- [IT Solutions](https://kcgtechglobal.com/it-solutions): Managed IT, backups, disaster recovery, and security.
- [VoIP Services](https://kcgtechglobal.com/voip-services): Hosted & on-premises VoIP and PBX systems.
- [Web Development](https://kcgtechglobal.com/web-development): Website hosting and web-enabled applications.
- [Database Management](https://kcgtechglobal.com/database-management): Oracle, Microsoft SQL, and MySQL solutions.
- [Managed IT Services in Miramar, FL](https://kcgtechglobal.com/managed-it-services-miramar-fl): Miramar-based managed IT, cybersecurity, cloud, and VoIP for South Florida businesses — 24/7 monitoring, local on-site support, and hurricane-ready backups.
- [IT Support & Managed IT in Kingston, Jamaica](https://kcgtechglobal.com/it-support-kingston-jamaica): Kingston-based managed IT, cybersecurity, cloud, and VoIP for Jamaican businesses — 24/7 monitoring, on-site support, and outage-proof backups.

## Plans

Pricing is by custom quote (free IT assessment available).

- Essential — Proactive monitoring & support: 24/7 monitoring & alerting; Remote helpdesk (business hours); Patch management & updates; Antivirus & endpoint protection; Monthly health report
- Managed — Your complete outsourced IT department: Everything in Essential; 24/7 helpdesk & priority support; Backup & disaster recovery; Cloud & email management; vCIO strategy reviews
- Complete — Fully managed + advanced security: Everything in Managed; Advanced security & compliance; On-site support visits; VoIP & network management; Dedicated account manager

## FAQ

- **What is a Managed Service Provider (MSP)?** An MSP manages your IT for a predictable monthly fee — monitoring, helpdesk, security, backups, and maintenance — giving you a full IT department without the overhead of hiring one.
- **Do you support businesses outside the United States?** Yes. With offices in Miramar, Florida and Kingston, Jamaica, we serve clients across the US, the Caribbean, and worldwide.
- **How quickly do you respond to support requests?** Managed clients get 24/7 monitoring and priority helpdesk support — most issues are acknowledged within minutes and remote fixes begin right away.
- **Can you work with our existing systems and cloud?** Absolutely. We work across Microsoft 365, Azure, AWS, VMware, and on-premises environments, and integrate with the tools you already use.
- **How much does managed IT cost?** It depends on your environment and plan (Essential, Managed, or Complete). Contact us for a free assessment and a custom quote.
- **How do I start a remote support session?** Use the Remote Support link in the Support menu to launch a secure session, or call our technical support line and a technician will guide you.
- **Can you help my business adopt AI?** Yes — our AI Solutions cover Microsoft 365 Copilot rollouts, AI chatbots and assistants, workflow and document automation, and custom AI integrations, with the security, governance, and training to use them responsibly. Contact us for an AI readiness assessment.

## Resources

- [Hurricane-Proofing Your Office IT: A South Florida & Caribbean Checklist](https://kcgtechglobal.com/blog/hurricane-proof-office-it-checklist): Storm season tests every business’s technology. Here is a practical checklist to keep your data safe, your phones ringing, and your team working when the office has to close.
- [Jamaica’s Data Protection Act: An IT Checklist for Small Businesses](https://kcgtechglobal.com/blog/jamaica-data-protection-act-it-checklist): The Data Protection Act puts real obligations on any Jamaican business that handles personal data. Here is the technical side of compliance, in plain language.
- [What Does Managed IT Cost? A Plain-English Guide for South Florida Businesses](https://kcgtechglobal.com/blog/managed-it-cost-south-florida): Managed IT is usually priced per user or per device each month. Here is what drives the price, what should be included, and how to compare quotes fairly.
- [Microsoft 365 Backup: Why Your Email and Files Aren’t as Safe as You Think](https://kcgtechglobal.com/blog/microsoft-365-backup): Microsoft keeps Microsoft 365 running — but protecting your data from deletion, ransomware, and mistakes is your responsibility. Here is what that means in practice.
- [VoIP for Jamaican Businesses: Keeping Your Numbers and Reaching Customers Abroad](https://kcgtechglobal.com/blog/voip-jamaica-business-guide): Moving your phones to VoIP can cut costs and add flexibility. Here is what Jamaican businesses should plan for: keeping numbers, overseas lines, internet, and power.
- [How to Build a Disaster Recovery Plan That Actually Works](https://kcgtechglobal.com/blog/disaster-recovery-plan-guide): Backups are not a recovery plan. Here is how to build a DR plan you can actually rely on when something goes wrong.
- [5 Signs Your Business Has Outgrown Break-Fix IT](https://kcgtechglobal.com/blog/signs-you-need-managed-it): If IT problems keep interrupting your team, it may be time to move from reactive fixes to proactive managed services. Here are the warning signs.
- [Switching to Business VoIP: What to Expect (and How to Avoid Downtime)](https://kcgtechglobal.com/blog/switching-to-business-voip): Moving your phones to VoIP can cut costs and add features — if you plan the cutover right. Here is what to expect.
- [A Practical Guide to Adopting Microsoft 365 Copilot Safely](https://kcgtechglobal.com/blog/microsoft-365-copilot-guide): Copilot can save your team hours every week — but only with the right data governance and rollout plan. Here is how to adopt it responsibly.
- [Cloud, On-Prem, or Hybrid? Choosing the Right Setup](https://kcgtechglobal.com/blog/cloud-vs-onprem-hybrid): There is no one-size-fits-all answer. Here is a practical framework for deciding where your workloads should live.

## Pages

- [About](https://kcgtechglobal.com/about)
- [Services](https://kcgtechglobal.com/services)
- [Contact](https://kcgtechglobal.com/contact)
- [Remote support](https://kcgtechglobal.com/remote-support)
- [FAQ](https://kcgtechglobal.com/faq)